Businesses that have not been conducted with remote switchboard solutions find themselves paralyzed when work from home or a remote office location is required.
Corona panic:

The corona virus, which has been spreading all over the world in recent months, continues to spread rapidly in Israel as well. In addition to the health hazard, the virus also causes great economic danger. According to government guidelines, thousands of workers and self-employed business owners are forced into solitary confinement for fear of contracting the disease. The closure of many businesses such as restaurants, cinemas and places of entertainment, including a ban on the gathering of employees in the workplace, will lead many businesses, especially the small ones, to suffer a severe blow.

All businesses are required to provide a telephone answer to their customers, but charging to close the business, work from a remote location to the office or isolation causes damage to business communications.
Businesses that find themselves with traditional telephony exchanges (i.e. antiques) find themselves without the ability to remotely connect and receive calls and customer service.
Also, many businesses that are connected to the Centrics PBX of the big companies from

And leave themselves unanswered in terms of the requirement to connect from different places and outside the office.

A real cloud exchange that is secure and protected will allow you to connect from anywhere in the world (even from isolation) without the need for additional equipment and special assessments.

The solutions for remote communication that will allow you to continue working from anywhere

Here’s how to do it right:

Telephone extensions with an IP connection
Phones, both advanced IP phones but also analog phones that connect to an IP adapter, require an Internet connection only. These devices can connect from anywhere with internet connectivity to a cloud PBX so it does not matter if the device is connected in the office on your desk or in the living room of your home. Receiving and receiving calls is just like being in your office.

The term “home is office” now attaches tens of thousands of workers, who are forced to work from home, to thousands of workers in existing freelance professions who work in remote locations rather than in a permanent office long before.

Call references
The option of connecting to a management portal allows you to instantly direct all business / branch calls to any other device at any desired moment from any device with Internet connectivity.

Softphone extension on a computer / tablet / cellphone
There is an option to turn your mobile phone or laptop into a remote extension in the business PBX. Thus, customers can contact the employees of the business, at any given moment even if the employees are not in the office.

Cellular extension (SmartSIM)
The smart SIM serves as another standard extension in your switchboard. Using it, you can receive office calls and dial while identifying the office number, record calls independently of another application, use an advanced call router, transfer calls to other smart cellular devices and office extensions. Distributing the calls to several cellular devices simultaneously, listening and whispering and interfacing to customer management systems (CRM) and producing reports and statistics. All this from a device connected to cellular communication and not over the Internet.

Efficient features of remote / home work centers:

Conference rooms
Conference rooms allow you to make a conference call without limiting the number of participants and from anywhere in the world. The conference moderator has the ability to mute the other participants, add and disconnect users, increase and decrease participants, and record the conversation. It is also possible to assign overseas telephone numbers for connecting conference participants from different countries.

Dynamic call center allocation by hours
The management system allows the definition of call centers in the workplace that are automatically associated with receiving calls and providing customer service to the business on pre-determined days and hours. The system administrator can mark an advance call to the representative and receive confirmation of the start of the shift

Callback service to the call center
The queue management system in businesses that are designed to provide service may be overloaded beyond the amount of calls at regular times. Thus, customers may wait a long time for a telephone answer. The call center service allows the customer who is waiting for her to leave the queue and ask to be called back. The system maintains the customer’s turn location and allows a return call to him when it is his turn. This option, beyond the ability to provide better and more efficient service to customers who will not wait long, may in inefficient planning overload the focus and cause the opposite result. An effective callback service at the end is designed to free customers from waiting in line / start a conversation with a customer who is already nervous from waiting / channel a customer to other sources such as messages, website, etc., but should mainly allow the caller to return to the caller.

Dialer calls and an automated voice messaging system
Many businesses are required to make changes in working hours, cancel appointments, etc. A call dialer and an automatic voice messaging system allows you to automatically send a notification to all customers about any change, thus saving valuable time and financial resources involved in manual dialing.

SMS messaging system
Along with the voice messaging system, messages can also be transmitted to customers through a fast and convenient SMS distribution system. The system allows predefined templates and grouping to send messages to customers.

WhatsApp message and SMS to callers
Each incoming call can send an appropriate message to the customer and thus even cause the waiting cancellation in vain.
Messages at the end of a call will allow a suitable “tagging” for the customer who on the one hand experiences efficient service but on the other hand leaves a “visit” to the customer in case he needs to return to the same service provider.

Blobint is one of the largest telephony companies in Israel. The company develops and provides branded PBX services to telephony companies, telecommunications providers and end customers in Israel and around the world.
We work with increased forces, and do everything we can to help every existing and new customer “get on the air” in a fast time and pass this period with a minimum of harm to business.
During Corona Time, the company connects any customer who needs a suitable alternative to an existing switchboard with no installation cost at all, a service that includes uploading recordings and routing settings suitable for the business and setting up end devices.

You can contact us with any questions, guidance or consultation by phone: 077-666200 or 6BLU * Sundays-Thursdays between the hours of 08: 00-22: 00 and on Fridays between the hours of 08:00 at